GARDian Program FAQs

The GARDian program is a comprehensive no-cost resource to help educate all people living with primary immunodeficiency (PI) and their families about the condition and how to live well with it regardless of treatment.

For Patients: The GARDian program’s comprehensive assistance includes insurance support, educational resources, and connection to a GARDian Program Patient Partner and Nurse Partner, who can answer questions and provide personal support.

For Healthcare Providers: The GARDian program provides assistance with insurance and benefit-related questions. The program also helps your patients by providing supplemental educational resources and personal support.

When you enroll in the GARDian program, you will have the opportunity to speak with a GARDian Program Patient Partner or a Nurse Partner. A Patient Partner is a caregiver or person living with primary immunodeficiency who can provide you with personal support and tips for coping with day-to-day life. A Nurse Partner is an experienced healthcare professional who can answer your IgG administration questions.

The GARDian program offers a variety of insurance support services for patients, caregivers, and healthcare professionals who rely on GAMMAGARD, including:

• Billing assistance
  If a healthcare provider or patient is having a claim denied by an insurer, a GARDian Program Specialist can reach out to the insurer to determine why.
• Benefit verification
  A GARDian Program Specialist can contact the insurer and translate the requirements of the patient’s coverage to the healthcare provider or patient.
• Prior authorization assistance
  Insurance companies sometimes require certain conditions to be met by a patient before they will cover their therapy. This usually entails paperwork. A GARDian Program Specialist can provide necessary forms for prior authorization to help expedite the process.
• Appeal assistance
  In rare instances, a prior authorization claim may be denied by the insurer. A GARDian Program Specialist can contact the insurer to determine their appeal process (if such a process exists) and obtain necessary information or paperwork for the patient or healthcare provider.

In addition, the GARDian program offers insurance lapse coverage (for those who qualify)* to anyone on IgG therapy – regardless of which therapy they use.

To help you navigate today’s complex insurance landscape, the GARDian program offers Insurance 101, a guide for people living with primary immunodeficiency.

*Financial and residency requirements apply. Please contact the GARDian program for additional details.

Insurance lapse coverage provides GAMMAGARD at no cost to qualified people who experience a gap in private insurance. It’s available to anyone on IgG treatment who is enrolled in the program – including people who are newly diagnosed and those not currently using GAMMAGARD – if they meet the following qualifications:

1. Documented loss of insurance coverage
2. Proof of US citizenship/legal residency
3. Proof of income (financial eligibility)
4. Certificates are not needed

Application for assistance and supplemental documentation are not required to be a GARDian program member. Documentation to verify eligibility for assistance is only required when assistance is requested. If a patient is not enrolled in the GARDian program but needs assistance, he or she can enroll at that time.

If you have no insurance coverage or lose your coverage, enrolling in the GARDian program will provide you with access to our assistance program upon satisfaction of eligibility criteria. The assistance program can help you obtain GAMMAGARD as soon as possible. Contact a GARDian Program Specialist at 1-800-582-7990 for more information.

The GARDian program does not provide co-pay assistance at this time. If appropriate, the GARDian program can direct patients to support groups, including the Immune Deficiency Foundation, a nonprofit organization for patients with primary immunodeficiency disease, or Patient Services, Inc, a nonprofit organization committed to providing a variety of services to patients living with specific chronic illnesses.

The GARDian program can assist you with insurance-related issues involving IgG treatment.

Whether you are newly diagnosed, currently on IgG treatment, living with primary immunodeficiency, or a family member, the GARDian program offers a variety of industry-leading complimentary materials, tools, and timely communications to help educate and empower you.

You can order resources online, or request them by calling 1-800-582-7990.

A GARDian Program Specialist is your primary contact in the GARDian program. A Program Specialist can answer questions about ALL aspects of the GARDian program, including Insurance Support.

A Patient Partner is a person with primary immunodeficiency or a caregiver of a person with primary immunodeficiency. He or she understands living with primary immunodeficiency and serves as an experienced guide who can provide personal support and tips.

A Nurse Partner is an experienced healthcare professional who can answer your IgG administration questions.

Call the GARDian program at 1-800-582-7990, and a GARDian Program Specialist will be happy to assist you with your needs or connect you with the appropriate person.

The GARDian program hours of operation are Monday through Friday, 8:30 AM to 5:30 PM ET. All calls received outside of these hours will be returned by a GARDian Program Specialist within one (1) business day.

Patients: You can enroll online or enroll over the phone by calling a GARDian Program Specialist at 1-800-582-7990.

Healthcare Providers: You can enroll your patients online or over the phone by calling the GARDian program at 1-800-582-7990. Also, your Baxter representative can provide you with enrollment forms.

Membership in the GARDian program is available to:

• Anyone living with primary immunodeficiency – patients, families, and caregivers
• Anyone on IgG treatment

Yes. Any person with primary immunodeficiency, their families, and their caregivers can enroll in the GARDian program. You do not need to be receiving IgG treatment to be eligible for membership.

You can enroll online or enroll over the phone by calling 1-800-582-7990.

If you are a primary immunodeficiency (PI) patient or caregiver, you will be contacted by a GARDian Program Patient Partner. If you choose to receive communications, you will receive a GARDian program welcome communication with more information on the GARDian program.

All patients, caregivers, and healthcare professionals who have chosen to receive communications receive regular email updates and additional timely communications, which will include information on how to live with PI, how to deal with infusions, and how to cope with a chronic illness.

If, at any time, you have questions or need assistance, please call 1-800-582-7990 and speak to a GARDian Program Specialist.

If you wish to end your membership, please call a GARDian Program Specialist at 1-800-582-7990.

You can also call a GARDian Program Specialist at 1-800-582-7990 if you would like to opt out of receiving communications, but remain enrolled in the program. Or you can log in to your account and go to the Manage My Account page to change your communication preference.

If you enrolled online, you can log in and make changes to your account at any time. If your doctor has enrolled you, or you have enrolled by phone, you can use the GARDian Program ID Number provided to create an online profile, so you will have a User ID and Password that will allow you to create an online profile and set up a User ID.

When you create your account, please select a User ID that you will remember. However, if you forget your User ID, call 1-800-582-7990. After you provide some information to verify your identity, the GARDian Program Specialist will provide you with your User ID.

MyGARDian.com provides a link in case you have forgotten your password. Just select “Forget Your Password?” and you will be asked to provide an answer to the security question you selected when you registered. Then you will be able to reset your Password.

Each time you successfully log in to your account, you have the opportunity to change your Password. If you have forgotten your Password, choose the link that says “Forget Your Password?” and answer the security question you selected when you registered.

If you would like to change your address, contact information, or insurance information, you can either call a GARDian Program Specialist at 1-800-582-7990 or you can update your information online after you log in.

Product and dosing information can only be changed by your physician or pharmacist. If you need assistance, call your GARDian Program Specialist at 1-800-582-7990.